SANDSIV’s extremely safe, hyper-modern, on-premises VoC answer has enhanced Swisscom’s place as a pace-setter in Buyer Enjoy
ZURICH, Switzerland (Would possibly, 31 2022) — Swisscom, Switzerland’s main telecommunications supplier, and SANDSIV, the worldwide chief in Buyer Enjoy Control (CXM) and Voice of the Buyer (VoC) endeavor answers, are celebrating yr one in all a a success partnership that has endured to raise Swisscom’s place as an innovator within the telecom sector.
SANDSIV + Swisscom
Swisscom is famend for its no-compromise technique to visitor pleasure and making an investment in networks of the long run. To proceed to succeed in its customer-focused venture, Swisscom sought to interchange its current CXM Instrument with a fine quality selection to make certain that present and long term wishes may well be met. The answer had to seize, analyze, and act at the Voice of the Buyer in virtual and assisted touchpoints whilst keeping up the easiest stage of complete safety. Swisscom additionally required the answer to supply a supply plan, timeline, and migration situation that might no longer disrupt present services and products.
So far, SANDSIV has totally accomplished the venture set out in its unique partnership settlement with Swisscom thru its sandsiv+ Voice of the Buyer answer. The sandsiv+ group has effectively applied and rolled out an on-premise answer in a extremely safe atmosphere with bins orchestrated via Kubernetes (K8s), whilst totally integrating with Swisscom’s current IT ecosystem to strengthen interconnectedness with the company’s different endeavor techniques.
“Swisscom is totally dedicated to handing over unmatched visitor stories and being attentive to our consumers’ voices is an integral a part of that procedure,” stated Stephan Mignot, Head of Buyer & Channel Control of Swisscom. “With sandsiv+ answer, we’ve got been in a position to modernize our programs, accelerate innovation, and deploy new services and products sooner, extra securely, and reliably.”
SANDSIV has spent years refining and trying out a building philosophy and on-prem structure in order that consumers get a battle-tested, validated, and entirely safe VOC answer. Kubernetes descriptors simplify sandsiv+ deployment and supply flexibility, scalability, and reliability, and facilitate long term repairs of the device answer. The answer now permits customized top safe insurance policies control similar to knowledge privateness, knowledge safety, backup and repair, crisis restoration, and trade continuity.
“We’re venerated that Swisscom has positioned its believe in us because it seeks to boost its already top same old of purchaser carrier,” stated Federico Cesconi, CEO of SANDSIV. “The wish to temporarily innovate at scale whilst nonetheless keeping up a powerful IT safety posture is paramount to SANDSIV. Our purpose was once to supply Swisscom with an answer that had the similar safety that comes from having a Cloud-Local Unmarried Tenant answer delivered within the cloud of the buyer’s selection (e.g., AWS, Google, Azure), however in a personal on-prem atmosphere.”
“We sit up for an enduring partnership that can proceed to cement Swisscom’s standing as a pace-setter whilst writing further luck tales with different massive corporations looking for to prioritize the voice in their consumers to fortify trade results,” he continues.
SANDSIV brings outstanding experience within the telecommunications business with each On-Prem, Hybrid and Cloud answers, accumulated from the energetic paintings enjoy of a few of our executives on this house and a large number of visitor initiatives together with A1 Telekom Austria Team, Fastweb, MTN, Telecom Italia, Vodafone and others.
To be told extra about SANDSIV and its award-winning, extremely safe VoC answers for medium to very large companies with advanced safety wishes, seek advice from https://sandsiv.com/.
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About Swisscom
Swisscom is Switzerland’s main telecom supplier and one in all its main IT corporations, headquartered in Ittigen, with regards to the capital town, Bern. Its subsidiary Fastweb has constructed up a powerful place at the Italian marketplace. Swisscom brooks no compromise relating to serving visitor wishes; it specializes in carrier and high quality and invests hugely within the networks of the long run.
About SANDSIV
SANDSIV is a Swiss device supplier positioned in Technopark Zurich, Switzerland’s primary era hub. Indexed as a number one VOC supplier in Gartner’s fresh VOC Marketplace file, SANDSIV has constructed its recognition in handing over its state of the art Voice of the Buyer endeavor answers “sandsiv+” to complex CX groups at main organizations all the way through EMEA, together with main corporations within the telco, monetary services and products, utilities, retail and transportation sectors.
About sandsiv+
sandsiv+ captures, analyses, integrates, improves, and measures the buyer enjoy. Presented in 2014, the next-generation CX answer harmonizes knowledge from any direct or oblique channel and generates inferred knowledge the usage of synthetic intelligence. Its analytical options are constructed on complex AI applied sciences together with Herbal Language Processing (NLP) and Deep Device Finding out, offering for the more and more unsupervised manufacturing of sooner and extra correct actionable insights, and permitting organizations to behave responsively and plan correctly. The answer helps advanced integration, customization, and configuration.
