- Best 5% of UK SMEs haven’t any factor with their present Fee Carrier Supplier (PSP)
- Greater than part of SMEs (52%) are annoyed by way of sluggish reaction occasions
- Concern (29% fear about adoption prices), uncertainty (31% fear a transformation will affect CX), and contract lock-in (28%) are combating UK SMEs from switching PSP
London, UK, 03 March 2022: Mollie, some of the quickest rising fee carrier suppliers in Europe, as of late shared preliminary findings from a survey inspecting the state of the United Kingdom ecommerce sector, throughout the lens of small and medium-sized (SME) traders. The evaluation of the 500-strong consultant cohort unearths a loss of proactive recommendation and make stronger from Bills Carrier Suppliers (PSPs) but in addition a terror of switching.
Greater than part of SMEs (52%) reported being annoyed by way of sluggish reaction occasions. Just about two in 5 (39%) whinge that communications strategies aren’t suitable to their wishes, and over a 3rd (35%) say that their greatest frustration with their PSP’s customer support is the loss of factor answer. Over one 3rd of companies surveyed have unresolved problems and a staggering 95% of the ones document carrier problems – simply 5% have been totally glad with the carrier they obtain.
Majority of UK ecommerce SMEs document carrier problems with Bills Carrier Suppliers
Within the remaining two years a 3rd (34%) of UK SME ecommerce traders have switched PSP and an additional 37% have thought to be switching. Best 12% have by no means modified and 9% have by no means even thought to be it. The primary causes for switching, or making an allowance for a transfer, are value, complexity and deficient buyer make stronger, however there are a selection of things that save you switching.
Uncertainty surrounding the prospective affect on buyer enjoy (31%), worry of the prices of adopting new generation (29%), and headaches with switching (28%) are the important thing elements combating UK SMEs from switching PSP. Additionally rating extremely is the sensation it’s too dangerous (23%), a loss of inner talents to regulate the exchange (18%); and integration issues (28%). For just about a 3rd (28%) of UK SME ecommerce traders, contractual lock-in was once a significant component combating switching.
“UK SMEs are quietly upset with their fee carrier suppliers, accepting and dealing round unresolved issues and unresponsive make stronger. Concern, uncertainty and lock-in save you them from switching,” says Josh Guthrie, Mollie’s UK Nation Supervisor. “Amazon already accounts for greater than 30% of UK ecommerce gross sales and this may increasingly accentuate, threatening UK SME enlargement ambitions. UK SMEs deserve higher – they want PSP companions with hosted onboarding to ease switching, a awesome checkout enjoy to pressure conversion and devoted buyer make stronger that may assist SMEs compete and develop, no longer simply procedure their bills.”
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Method
This document is in accordance with a web-based survey of 500 UK SME traders with ecommerce actions producing between £500,000 and £25m in income in line with 12 months. Respondents have been both individuals of the service provider’s ecommerce senior decision-making staff, or the overall decision-maker. The survey was once finished by way of Coleman Parkes between December 2021 and January 2022.
About Mollie
Mollie is a pioneer within the bills business and one in all Europe’s fastest-growing fee carrier suppliers (PSP). Based in 2004, the company facilitates corporations of all sizes to scale and develop with an easy-to-use bills API that gives more than one fee strategies. Mollie’s challenge is to simplify advanced monetary products and services to transform the arena’s maximum cherished PSP.
Mollie has over 125,000 consumers in Europe and a global staff of greater than 700 staff. It has workplaces in Amsterdam, Kiel, Lisbon, London, Maastricht, Munich, and Paris.
Mollie | Develop your method.
www.mollie.com/united kingdom
PR Contacts
CCgroup, on behalf of Mollie
Mollie@ccgrouppr.com
