Self-driving cars are slowly becoming less dystopian and more real-world as companies like Waymo, the driverless arm of Google parent Alphabet, expand into more cities. Now, Waymo is adding Miami to its roster, first bringing its fleet of all-electric Jaguar I-Paces to roads there in early 2025 before eventually opening up to passengers in 2026. Riders will be able to access the robotaxi service via the Waymo One app, which is currently up and running in cities including San Francisco, Phoenix and Los Angeles.
Waymo will collaborate with Moove, a fintech company that offers vehicle financing, first in Phoenix, where Moove will manage the robotaxi’s fleet operations, facilities and charging infrastructure. In both Phoenix and then Miami, “Waymo will continue to offer our service through the Waymo One app, and remain responsible for validation and operation of the Waymo Driver,” the company said in a Thursday blog post.
In October, Waymo also announced it’s partnering with Hyundai to bring the next generation of its technology into Ioniq 5 SUVs. In the years to come, riders will be able to summon the all-electric vehicles — without a driver behind the wheel — also using the Waymo One app.
The self-driving-tech company is no stranger to large-scale partnerships. Earlier this year, it said it was teaming up with Uber to bring its robotaxi service to Atlanta and Austin via the Uber app. Starting in 2025, Uber will manage and dispatch Waymo’s fleet of fully autonomous, all-electric Jaguar I-Pace vehicles (which the company currently uses in other cities), so you can choose a ride without a driver when embarking on your journey.
Waymo currently operates fully autonomous rides for the general public in the San Francisco and Phoenix areas, as well as for select members of the public in Los Angeles. The company says it provides more than 100,000 trips each week across those cities. I’ve hailed several rides myself in San Francisco, and as off-putting as it can seem at first (especially to see a steering wheel turn by itself), I quickly adjusted and it soon felt like an ordinary ride.
That’s not to say there hasn’t been pushback as Waymo rolls out to more cities. The company’s vehicles have been involved in a handful of high-profile collisions, including one with a biker in San Francisco, and another with a towed pickup truck in Phoenix. (It recalled and updated its software to address the issue.) In response to concerns, Waymo says that across 14.8 million miles, its autonomous Waymo Driver technology “was up to 3.5x better in avoiding crashes that cause injuries and 2x better in avoiding police-reported crashes than human drivers in SF and Phoenix.” It also released a data hub earlier this month, detailing efforts to improve road safety using its technology.
As Waymo continues to expand and develop its self-driving tech, here’s a guide for how and where to summon a robotaxi, if you happen to be in one of the few cities where the company currently operates its fleet.
Watch this: Testing Waymo’s Safe Exit Feature in a Self-Driving Taxi
Hailing a ride in Phoenix
Phoenix was the first city to open up fully autonomous Waymo rides to the public, in 2020. To hail a ride, download the Waymo One app on iOS or Android.– no waiting list needed. The service operates 24 hours a day, seven days a week.
As a teaser for what’s to come in Austin and Atlanta, you can also use the Uber app to summon one of Waymo’s vehicles in Phoenix. When you request an UberX, Uber Green, Uber Comfort or Uber Comfort Electric ride, you’ll have the choice to confirm a Waymo ride, if you’re matched.
In addition to hailing a ride, you may also have your Uber Eats meal delivered by an autonomous car. When placing an order in the Phoenix area, you might get a note that “autonomous vehicles may deliver your order.” When the Waymo car arrives, take your phone with you to pop open the trunk and grab your delivery. You can opt out of this during checkout if you’d rather have a human deliver your food.
Hailing a ride in San Francisco
San Francisco followed suit after Phoenix, rolling out fully autonomous rides in late 2022. It scrapped the waiting list in June, so now, anyone can simply download the Waymo One app to ride any time. The service also operates 24 hours a day, seven days a week. There’s currently no Uber partnership in San Francisco.
In August, Waymo expanded its ride-hailing service into the San Francisco Peninsula, adding 10 square miles and venturing into Daly City, Broadmoor and Colma. It now operates across 55 square miles of the Bay Area.
Hailing a ride in Los Angeles
In November, Waymo scrapped its waitlist for Los Angeles and began welcoming all public riders via the Waymo One app. Now, any interested passengers can hop in the robotaxis 24/7 and ride across nearly 80 square miles of LA County, including Santa Monica, Beverly Hills and Downtown LA — with plans to expand into more areas soon.
Coming soon: Austin and Atlanta
After more than a year of testing in Austin, Waymo opened up rides for people on its interest list there in early October. The company says it’ll welcome a “limited number of early riders” via the Waymo One app, before transitioning to the Uber app next year.
“Riders will travel across 37 square miles of the city, as we prepare for our commercial launch early next year — exclusively on the Uber app,” Waymo posted on X.
That Uber partnership should make autonomous rides more accessible to more people. In a statement in September, Waymo co-CEO Tekedra Mawakana said, “Waymo’s mission is to be the world’s most trusted driver, and we’re excited to launch this expanded network and operations partnership with Uber in Austin and Atlanta to bring the benefits of fully autonomous driving to more riders.”
As part of the Uber partnership, Uber will manage tasks like vehicle cleaning and repair while “Waymo will continue to be responsible for the testing and operation of the Waymo Driver, including roadside assistance and certain rider support functions,” the companies said.
In Atlanta, public riders can catch a driverless ride via the Uber app starting in early 2025.
Members of the public in both Austin and Atlanta can join an interest list and be notified when it’s time to ride.
The road ahead
Miami is next on Waymo’s list, but you’ll have to wait until 2026 to ride there, the company says. It’s been conducting weather testing in the leadup to this rollout, noting in a blog post, “Our previous road trips to the Sunshine State’s challenging rainy conditions have been invaluable in advancing our autonomous driving capabilities.”
In August, Waymo unveiled the sixth generation of its self-driving technology, which aims to expand the capabilities of its driverless fleet. Smarter sensors will help the cars better navigate in extreme weather, Waymo said. The sixth-gen Driver will come aboard the all-electric Zeekr vehicle, which features a flat floor, more head- and legroom, adjustable seats and a removable steering wheel and pedals. The updated tech is still being tested, and the company says it’ll be available to riders soon.
In October, Waymo also announced a partnership with Hyundai to integrate its sixth-generation Driver into the all-electric Ioniq 5 SUV, which, according to a blog post, “will be added to the Waymo One fleet over time.” The companies added that they “plan to produce a fleet of Ioniq 5s equipped with Waymo’s technology in significant volume over multiple years to support Waymo One’s growing scale.” Testing with these vehicles will start by late 2025 and become available “in the years to follow.”
Currently, everyday riders can’t take a Waymo vehicle on highways and freeways, but that may soon change. The company is testing fully autonomous rides on freeways in Phoenix, as seen in an exclusive video shared with CNET in May.
Waymo is working to expand its autonomous driving tech into trucking as well, but it said last year that it’s scaling back those efforts for the time being, to focus on ride-hailing with Waymo One. It noted, “Our ongoing investment in advancing Waymo Driver capabilities, especially on freeways, will directly translate to trucking and benefit its development efforts.”
