The artificial intelligence scene has seen tremendous growth in recent years. Now, it’s almost unthinkable not to have at least an aspect of it in business. A particularly useful AI trend that’s changing the landscape is voice AI. This tech enables machines to understand and respond to spoken language, which allows them to interact naturally with people and perform tasks based on voice commands.
Curious about how to use voice AI to shake things up in your business? Read on.
Customer Support Automation
A customer calls your business seeking quick answers to their questions. Traditionally, they’d wait on hold for an available representative. This could last a few seconds or over two minutes on average.
As 75% of customer service pros agree, AI can make a huge difference here. It can handle these customer inquiries by using advanced natural language processing (NLP). Essentially, it “listens” to what the customer is saying and understands the intent behind it.
For example, if a customer asks, “Where is my order?” a conversational AI system could look up the customer’s order status instantly and share the delivery details. The result? Faster answers and fewer delays. Studies even show that when wait times are shorter than expected, customer satisfaction increases by over 1.6 times.
But how do you make this tech work for you? Integrating it properly is key. To start, check out resources on implementing voice AI in your business. Many guides offer step-by-step advice to help you get set up, so you can choose the best conversational AI solution for your business. Do your research then and settle for the best fit for your business.
Streamlining Sales and Lead Generation
Think about a business, say, a real estate agency, where potential buyers are constantly calling to ask about property listings. Voice AI could answer calls, ask a few qualifying questions, and provide initial information on available properties.
For instance, it might ask, “Are you looking to buy or rent?” and then “Do you have a specific location or budget in mind?” Based on the responses, the tool could suggest properties that match the caller’s criteria and even schedule a viewing.
By the time a human agent steps in, they already know the caller’s preferences, budget, and timeline. This way, agents don’t waste time on basic qualifying questions.
Order and Appointment Management
Does your business rely on regular bookings? Then you know pretty well that managing orders and scheduling appointments can take so much time. Voice AI can take some weight off your shoulders and handle these tasks with efficiency.
Say you run a dental clinic. Instead of patients calling and waiting to speak with a receptionist, voice AI can take over to book or reschedule appointments. It can check the calendar, list the available dates, and book an appointment that fits the patient’s schedule.
But it doesn’t stop there. Voice AI can also send a reminder a few days before and give the option to confirm or reschedule. If the patient wants to reschedule, this technology can guide them through selecting a new time without needing to involve a staff member.
Employee Assistance and Task Management
Say your team has questions about vacation policies, payroll, or benefits. Instead of reaching out to HR and waiting for a response, employees could use voice AI to get immediate answers.
For example, someone might ask, “How many vacation days do I have left?” or “When will my paycheck be processed?” With access to the employee database, voice AI can pull up the information in seconds.
Voice AI can also set reminders for upcoming deadlines, log hours worked, or even provide project updates. This level of support means employees can stay focused on their work without getting bogged down by administrative tasks.
Data Collection and Analytics
Think about a tech support line where voice AI fields thousands of calls a week. Each time a customer calls, the software logs their questions, concerns, and feedback. Over time, you might start to notice patterns. Maybe a lot of customers are asking about a particular product feature or mentioning the same issue.
This data doesn’t just sit there. You can have it organized, analyzed, and turned into actionable insights. If, for example, a common issue keeps coming up, you might decide to address it in future product updates or add it to your FAQ section. This way, you get to improve the customer experience and address potential issues before they become widespread.
Closing Thoughts
Voice AI isn’t just tech for tech’s sake. It’s a way to make business processes smoother, faster, and more responsive, as this guide has clearly elucidated. If you feel like it could add value to your business, research available options and go with the best fit for your needs and budget.
