CrowdStrike is sorry for any inconvenience.
After a failed update at the cybersecurity firm caused major tech outages early in the morning of July 19—affecting airports, banks and other major companies around the globe—the company’s CEO addressed concerns in a heartfelt apology.
“It wasn’t a cyberattack,” CrowdStrike CEO George Kurtz assured on Today July 19, pointing the issue to a faulty update that affected Microsoft Windows users. “It was related to this content update and as you might imagine we’ve been on with our customers all night and working with them. Many of the customers are rebooting the system and it’s operational.”
Of course, the executive did acknowledge that some systems are still being affected by the global outage.
“We’re not going to relent until we get every customer back to where they were,” he added. “And we continue to protect them and keep the bad guys out of the system.”
Kurtz also noted, “We’re deeply sorry for the impact that we’ve caused to customers, to travelers, to anyone affected by this.”
