Kakao Corp’s co-CEO Namkoong Whon has stepped down, the company said on Wednesday, after an outage that shut down South Korea’s largest mobile chat app and other services, triggering widespread backlash from authorities and the public.
The resignation, effective Wednesday, leaves co-CEO Hong Euntaek as sole CEO.
The company apologized for the outage that started on Saturday due to a fire at a data center run by SK C&C near Seoul.
Most of its systems were restored by Wednesday, but miscellaneous functions remain shaky and disruptions to a wide range of services from payments to taxis and restaurant bookings have raised questions about public reliance on the app.
KakaoTalk, launched in 2010, has more than 47 million active accounts in South Korea, making it one of the most ubiquitous apps in the country of 51.6 million.
Hong, who is also leading the company’s response to the outage, said Kakao would look into why service recovery work was slow, prepare compensation for users and businesses affected by service disruptions and build its own data centers.
“We’ll build our own infrastructure including data centers to ensure our services will not be affected by similar incidents going forward,” Kakao said in a statement.
The company plans to invest 460 billion won ($325 million) to start operating its own data center from next year, and another one will be completed in the following year, it said.
More than 500 small businesses complained about lost sales due to the Kakao outage, lobby group Korea Federation of Micro Enterprise said.
