Möglingen, April 14, 2022. An American cellular communications supplier has selected USU Wisdom Control to optimize and ship its customer support. Their purpose is to create a high quality and cutting edge provider enjoy for patrons anytime, and in any channel. The cell phone supplier can even use USU’s Lend a hand Heart to increase their toughen data for self-service on their web page, whilst nonetheless centrally managing it from their wisdom base and thus now not requiring reproduction upkeep effort.
As a part of an intensive marketplace analysis, USU got here out on most sensible because the best-of-breed resolution. Buyer mavens put the USU machine via its paces in a person take a look at setting over a number of months. Along with its in depth integration functions, the decisive components had been the efficiency and number of purposes, particularly within the editorial and self-service spaces.
“We’re happy to supply our buyer an added worth for person and service-oriented buyer conversation with USU Wisdom Control,” mentioned Sven Kolb Managing Director of USU.
This press unlock is to be had at the USU web page.
About USU
As a number one supplier of tool and products and services for IT and customer support control, USU allows corporations to grasp the calls for of these days’s virtual global. International organizations use our answers to chop prices, turn out to be extra agile and scale back dangers – with smarter products and services, more practical workflows, and higher collaboration. With greater than 40 years of enjoy and places international, the USU crew brings shoppers into the longer term.
Along with USU GmbH, which used to be based in 1977, the subsidiaries USU Applied sciences GmbH, USU Answers GmbH, USU Answers Inc. and USU SAS additionally belong to USU Device AG (ISIN DE 000A0BVU28), which is indexed within the Top Same old of the German Inventory Trade.
Additional data: https://www.usu.com
Touch
USU Device AG
Company Communications
Dr. Thomas Gerick
E-Mail: thomas.gerick@usu.com
USU Device AG
Investor Members of the family
Falk Sorge
E-Mail: falk.sorge@usu.com
