Consumers have spoken: sandsiv+ is rated #1 Voice of the Buyer (VOC) device on the earth
ZURICH – March 23, 2022 – SANDSIV, the worldwide chief in Buyer Revel in Control (CXM) and Voice of the Buyer (VoC) endeavor answers, introduced as of late that it’s been identified as the number one main device seller and the Gold Medalist within the 2022 Voice of the Buyer (VOC) Tool Knowledge Quadrant file from SoftwareReviews, a department of IT analysis and consulting Information-Tech Analysis Staff. The file is exclusive as the consequences are based totally only on comments on person delight associated with product options and the client revel in with the seller.
SoftwareReviews
The highest 8 corporations on the earth had been decided via visitor interviews with precise device customers. The interviews had been used to collect intelligence and analyze the efficiency of an organization’s services and products. Consumers gave rankings between 1-5 within the spaces of provider, negotiation, product affect, battle solution, and technique and innovation – to create an impressive indicator of general person feeling towards the seller.
SoftwareReviews named SANDSIV a gold medalist because it gained an 8.8 composite rating for its VOC device sandsiv+, which represents the whole and aggregated delight rating from end-users. Availability and High quality of Coaching, Ease of Implementation, Beef up and Usability and Intuitiveness had been among the most powerful features related to SANDSIV. sandsiv+ additionally secured the perfect delight rankings in quite a lot of spaces representing product options together with Multi-Channel Knowledge Assortment, Textual content & Sentiment Analytics, and Knowledge Visualization.
The corporate used to be additionally named primary in SoftwareReviews’ 2022 Emotional Footprint – an index that illustrates the client revel in with device distributors, appearing a posh dating spanning procurement, implementation, provider, and give a boost to – with a rating of +94, receiving top rankings round Relationships and Interplay with Technical and Product Consultants, Carrier Revel in, and Battle Solution Revel in.
SANDSIV outscored Qualtrics (scored 7.9) in each and every class, together with seller capacity, product options, technique and innovation, product revel in, and battle solution. sandsiv+ additionally outscored Medallia (scored 7.1) and doubled its rankings in technique and innovation, provider revel in, and negotiation and contract. The corporate additionally outscored SurveyMonkey, Alchemer, Forsta, AskNicely, and SurveySparrow.
“Consumers are on the middle of the whole lot we do at SANDSIV, and we position nice significance on accumulating and performing on their Voices,” mentioned Federico Cesconi, CEO of SANDSIV. “We consider our handle the client and our talent to frequently innovate and deal with rising marketplace wishes is the explanation we leapt forward on imaginative and prescient and had been named a Chief within the Information-Tech file.”
This reputation follows others the corporate has gained over time. In 2021, SANDSIV received the Frost & Sullivan Absolute best Practices Product Management Award within the Eu Voice of the Buyer and used to be identified by means of Gartner, OMDIA, and Forrester Analysis as a VoC marketplace chief, marking SANDSIV’s arrival as an international chief within the CX/VoC house.
SANDSIV will proceed to paintings onerous to very best serve medium and big corporations with advanced wishes international. For more info or to request a demo, consult with sandsiv.com.
To view the file effects and product scorecard, consult with https://sandsiv.com/2022-softwarereviews-voice-of-customer-data-quadrant/
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About SoftwareReviews Knowledge Quadrant Awards and Tool Stories:
SoftwareReviews Knowledge Quadrant Awards acknowledge exceptional distributors within the generation market as evaluated by means of their customers once a year. Most sensible distributors in a device class are eligible to obtain Knowledge Quadrant Gold Medals, supplied their net-promoter rankings meet the edge for sufficiently top person delight throughout 4 spaces of analysis: seller features, product options, likeliness to counsel, and seller revel in. In-depth product analysis experiences are to be had at http://www.softwarereviews.com.
About SANDSIV
SANDSIV is a Swiss device supplier situated in Technopark Zurich, Switzerland’s primary generation hub. Indexed as a number one VOC seller in Gartner’s fresh VOC Marketplace file, SANDSIV has constructed its recognition in handing over its cutting-edge Voice of the Buyer endeavor answers “sandsiv+” to complicated CX groups at main organizations all over EMEA, together with main corporations within the telco, monetary products and services, utilities, retail and transportation sectors.
About sandsiv+
sandsiv+ captures, analyses, integrates, improves, and measures the client revel in. Presented in 2014, the next-generation CX platform harmonizes information from any direct or oblique channel, and generates inferred information the usage of synthetic intelligence. Its analytical options are constructed on complicated AI applied sciences together with Herbal Language Processing (NLP) and Deep Device Finding out, offering for the more and more unsupervised manufacturing of sooner and extra correct actionable insights, and permitting organizations to behave responsively and plan properly. The platform helps advanced integration, customization and configuration.
