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Flexport Is Silicon Valley’s Resolution To The Provide Chain Mess—Why Do Insiders Hope It Sinks?

This tale seems within the February/March 2022 factor of Forbes Mag. Subscribe

Founder Ryan Petersen has located himself as delivery’s savior, incomes Flexport a brand new $8 billion valuation. However business competitors say the 41-year-old near-billionaire and his startup are all display.

AS the ferry to San Francisco exits Oakland’s harbor, Flexport’s founder and CEO, Ryan Petersen, turns to observe a towering 370-foot crane hook delivery boxes, one at a time, onto the deck of a shipment send. Petersen admires the neat rows of rectangles coloured blue, rust pink and an occasional teal, stacked at the post-Panamax-class send sure for Yokohama, Japan.

“I want I may just appearance within with a HoloLens to look which boxes are Flexport’s,” he says, imagining that Microsoft’s augmented-reality glasses had an X-ray characteristic. “Any container send at the West Coast, I ensure we’re on there.”

It seems like bravado, however for Petersen, 41, it’s simple arithmetic. Flexport owns no trains, planes or ships of its personal. However as one of the crucial fastest-growing avid gamers in an area known as virtual freight forwarding, Petersen’s eight-year-old corporation is already the arena’s seventh-biggest purchaser of shipment room on such trans-Pacific routes. Just about any Asia-bound send can have no less than a container or two full of California almonds or auto portions put there via Flexport’s instrument.

Sponsored via a few of Silicon Valley’s maximum outstanding VCs and tech billionaires, together with Peter Thiel’s Founders Fund, Yuri Milner and Masayoshi Son, Flexport was once based in 2013 to automate paper customs bureaucracy. It now does a lot more, serving to shoppers like Georgia-Pacific (Brawny paper towels, Angel Comfortable rest room paper), plumbing fixtures maker Gerber and speaker maker Sonos take care of the entire complications of delivery stock from manufacturing facility to warehouse to retailer. Flexport’s instrument analyzes and optimizes a buyer’s provide chain, then automates it, frequently arising with techniques to shave days off supply and save shoppers thousands and thousands in overdue charges. Flexport’s centralized monitoring and messaging reduce out 1000’s of emails, saving purchasers a median of 4 paintings hours every week. For a value, Flexport may also offset their carbon footprint.

Delivery is a big pond. International spending on logistics reached $9 trillion in 2020, about 11% of the arena’s gross home product, consistent with consultancy Armstrong & Friends. 3rd-party logistics, of which freight forwarding is a large section, quantities to just about $1 trillion. Within the U.S., it’s a $230 billion trade, just right for 1.1% of nationwide GDP. Call for is at a file excessive—world business volumes rose 8.3% in 2021, consistent with Allianz subsidiary Euler Hermes. American citizens spent 20% extra on items final fall than in February 2020.

Provide can’t stay up. Items from China to the U.S. now take greater than a month longer to reach than they did in 2019, whilst the price of delivery a container has soared from underneath $2,000 pre-pandemic to greater than $20,000 final summer time (the present worth is round $15,000). Reasonable other folks who by no means gave a idea to the worldwide provide chain are paying consideration now. An Oracle survey of one,000 U.S. adults discovered that 87% reported being negatively suffering from delivery struggles; part mentioned they’d canceled an order in contemporary months.

For Flexport, all of it manner trade is booming. Gross sales reached $3.3 billion in 2021, up from $1.3 billion in 2020 and $670 million the yr ahead of (Flexport passes about 80% of its income at once to its delivery companions). Final yr, the San Francisco–founded company generated its first benefit, posting internet source of revenue of $37 million.


Trans-pacific delivery prices, which reached an eye-popping $20,500 for a 40-foot container in September, are in the end in decline. Wait instances, on the other hand, keep growing.

No wonder, then, that robust traders stay piling in. The latest: Andreessen Horowitz, the outstanding mission capital company that joined Founders Fund, e-commerce standout Shopify and others in arming Petersen with a recent $900 million conflict chest at an $8 billion valuation in January. Forbes estimates Petersen’s 9% stake in Flexport is price $650 million, after our usual 10% private-company cut price. Upload in a prolific angel funding portfolio and section possession of a winning aspect trade, and he’s nearer to $750 million, knocking at the door of billionaire standing. (If Forbes valued Petersen’s stake the use of the cost of Flexport stocks at the secondary markets, he’d already be there, price simply over $1.1 billion.)

However Petersen doesn’t need to be noticed as an endemic profiteer, getting wealthy as his shoppers pay unheard of costs. He’d relatively be noticed as delivery’s Mr. Repair-It. Flexport is combing thru buyer records seeking to fill every treasured container extra totally (maximum send handiest 70% complete). It’s rerouting lighter, higher-value merchandise like Everlane’s standard sweaters from sea to air. It helped arrange a personal rail ramp in Iowa for items coming from the West Coast to keep away from Chicago congestion. For companies dealing with stock crunches, it constructed an app for truckers to faucet into and be told the place they’ll be wanted 10 days upfront.

Petersen additionally hasn’t been shy about construction his public symbol. Early in lockdown, he despatched loads of 1000’s of gadgets of private protecting apparatus to Wuhan, China—then set his group to routing a lot more again when the virus reached U.S. shores, reserving particular planes to send mask via the thousands and thousands whilst rallying the general public to donate price range. When a boat ran aground within the Suez Canal final March, Petersen demystified the location on social media and in interviews, even publishing a provide chain explainer image e book for children. And when the backup of ships ready to sell off at main ports reached a snapping point final fall, it was once Petersen who confirmed up on the Port of Lengthy Seaside in California to constitution a ship and tweet what he noticed, prompting a viral reaction together with a decision from Governor Gavin Newsom and an in a single day coverage exchange to stack boxes greater in native yards.

“Each disaster wishes a hero, and Ryan Petersen located himself because the face of this. He engages the place a large number of executives gained’t. It’s what the general public sought after to look.”

To insiders within the famously quiet logistics business, every interview and TV look is extra testomony to Petersen’s opportunism than marketplace management. One vocal critic steadily refers to Petersen in dismissive LinkedIn posts as “Personal Ryan.” “[Flexport has] made a large number of enemies within the area,” says a veteran business exec who didn’t need to be named for concern of dropping trade with Petersen.

However nobody can dispute Petersen’s efficacy. “Each disaster wishes a hero, and Ryan Petersen located himself because the face of this,” concedes Craig Fuller, who runs an business data-and-news website online known as FreightWaves. “He engages the place a large number of executives gained’t. It’s what the general public sought after to look.”

As Petersen positions Flexport to move on offense when the delivery global returns (quickly, one hopes) to a couple semblance of normalcy, he’s desperate to silence the doubters. “If we will repair issues for Flexport, we will repair issues for the broader global,” he says. “We’ve got a chip on our shoulders. Other people must consider in us.”

Petersen grew up surrounded via marketers in Bethesda, Maryland, simply within D.C.’s Capital Beltway. His mom, a biochemist, ran a trade serving to corporations organize meals protection rules. His father was once a central authority economist, the use of Seventies-era computer systems to crunch numbers on Soviet protection spending and working a coding trade at the aspect. Petersen’s older brother David stayed up all night time construction and managing an early on-line video-game group. Ryan most popular finding out in another country in Spain and volunteering in El Salvador.

Graduating trilingual (English, Spanish and Portuguese) with an economics stage from the College of California, Berkeley, in 2002, Petersen first of all pursued an international microlending occupation with out luck. So he went to paintings for David, purchasing trinkets from China to resell, similar to gag driving force’s licenses made out to “Elvis Presley.” After flipping a container of scooters for a benefit on eBay, they moved upmarket to motorsports motorcycles and portions. Petersen moved to China in 2005 for 2 years to supply the product firsthand. That paintings helped encourage the brothers’ subsequent trade, a seek engine of worldwide delivery manifests they constructed with David’s school roommate whilst Ryan was once attending Columbia Industry College. Bootstrapped and winning inside of a pair years, nonetheless generates thousands and thousands in money to this present day. However the duo had larger ambitions. And when David was once authorised into Y Combinator in 2013 for a building business–targeted startup, Ryan grabbed an air bed and tagged alongside.


The price of delivery a sofa from Asia to The united states’s west coast has jumped greater than 10 instances up to now two years; ditto for espresso makers and refrigerators. Customers are bearing the weight: Costs for those 8 commonplace home items jumped between 19% and 51% over that point.

The gate-crashing more youthful Petersen made an enduring impact on Paul Graham, the accelerator’s cofounder, who had an hobby in world business. For years, Petersen had tinkered with some other thought, a “TurboTax for customs forms,” however he had to transparent a rigorous background test (smuggling is one worry) to transport items around the U.S. border. In any case authorized in March 2013, he pitched his startup thought, Flexport, onstage to Graham at a 2,000-person tournament that October. Petersen was once authorised into YC’s 2014 batch as one of the crucial final founders underneath Graham’s direct mentorship. He briefly stood out.

With a apparently huge marketplace alternative and an glaring hobby for what gave the impression a sleepy class, Flexport briefly raised $4 million from a bunch of name-brand companies. Reddit cofounder Alexis Ohanian, then a YC spouse, invested along Forbes Midas Record celebrity Garry Tan. “It was once this kind of treasured business and so very unwanted for product developers,” Ohanian says. “No 21-year-old in school is mendacity unsleeping at night time pronouncing, ‘I want to construct the following Flexport.’ ”

Petersen had to ship Silicon Valley–taste hypergrowth. Customs had excessive margins, however at $99 in line with transaction wouldn’t quantity to sufficient. What shoppers sought after, Petersen discovered, was once a web based vacation spot that treated customs and their larger worry: freight forwarding. Incumbents nonetheless relied closely on sending faxes or PDFs backward and forward, or “freight e mail forwarding.” Inside a couple of months, Flexport had stitched in combination a operating cloud-based model of its instrument. 

By the point Thiel and Founders Fund led a $20 million Collection A funding in Petersen in 2015, Flexport was once billing itself as a new-look virtual freight forwarder. Delivery underwent certainly one of its periodic world crises now not lengthy after, when the arena’s seventh-largest delivery line declared chapter and had ships seized in Chinese language ports amid a pricing crash. The turmoil was once just right for Flexport—it gained trade just by reliably appearing up. Nevertheless it was once additionally a caution: Disruption to business with China may just devastate Flexport’s core trade.

So when Thiel introduced his public beef up for Donald Trump, who was once championing giant new China price lists all over his presidential marketing campaign, Petersen dedicated a startup sin. Requested onstage at a June 2016 convention if he would nonetheless take Thiel’s cash realizing he’d beef up a political candidate tricky on China business, Petersen spoke from the hip. “Almost definitely now not, in reality. It relies how determined we had been.” Quickly he was once at the telephone with Thiel to give an explanation for himself. The wear keep watch over labored. A couple of months later, Thiel stepped as much as make investments once more—at a extra beneficiant worth. 

By way of that time, it was once transparent to Petersen that whilst Flexport was once increasing speedy, the logistics marketplace wasn’t one the place a hard-charging newcomer may just sweep the board. “It’s now not a type of issues the place you have got a product otherwise you don’t,” says Founders Fund’s Trae Stephens. “It’s demise via 1,000 cuts.” 

However as Flexport’s income doubled previous $200 million, then $400 million, and Petersen stored spending to release places of work in ports from Hamburg to Shenzhen, he stuck the attention of the arena’s main professional on brute-forcing one’s method to dominant marketplace proportion: SoftBank. In January 2019, Petersen sat down to near a take care of Masayoshi Son; 45 mins later, he walked away with a $1 billion dedication.

“That yr, any group’s request for headcount, they were given no matter they requested,” Petersen says. However 3 days after the second one part of the cash was once stressed out, SoftBank-backed WeWork launched its ill-fated public providing prospectus. WeWork’s larger-than-life cofounder Adam Neumann was once out in topic of weeks. Son’s $10 billion funding was once on lifestyles beef up. For Petersen, the bottom shifted speedy. Having already spent the primary of SoftBank’s $500 million, he discovered he had to shift path. The chartered planes stopped. Flexport would attempt to develop into a winning trade now. 

A lot harm had already been carried out. Flexport’s competitive fundraising—it has secured greater than $2 billion so far—supposed dilution for Petersen individually, who these days owns simply 9% of his corporation in spite of having no cofounders. And in February 2020, when Covid-19 shutdowns in China began to reverberate during the provide chain, Petersen panicked. He let move of fifty staffers, about 3% of Flexport’s team of workers. Journalists on the lookout for a much wider pattern amongst SoftBank corporations pounced. The cuts had been additionally useless, crushing worker morale for minimum financial savings. Petersen calls it his best mistake as a CEO to this point.

Because the pandemic widened, regardless that, Flexport’s bruised chief and team of workers briefly discovered objective. Petersen had introduced the mission of which he’s proudest, the nonprofit arm, again in 2017 to supply discounted freight to nongovernmental organizations and assist nonprofits send donated stock. Early on, the unit shipped 350,000 mask from the U.S. to Wuhan. When the virus reached Flexport’s yard, it scrounged up tens of 1000’s extra to reroute to native hospitals. Quickly a group of 25 personnel in China was once sourcing PPE for Flexport’s reduction efforts full-time. Petersen began chartering planes once more, this time for a just right purpose. “I don’t suppose we took a deep breath for 3 months,” he says.

Flexport and its marketplace regarded very other this previous October when Petersen had dinner with Stripe cofounder and CEO Patrick Collison. Over 2021, Flexport blew away its personal projections, turning a wonder benefit as income doubled. (The corporate doesn’t be expecting to stick within the black because it invests in development.) However with the supply of that cash coming from shoppers paying during the nostril and nonetheless dealing with delivery delays, Petersen wasn’t celebrating. Collison was once curious how the backup at California’s ports in comparison to mysterious bottlenecks in his global of on-line bills. Petersen discovered he didn’t in point of fact know. So he flew right down to Los Angeles to look for himself. 

The day after his chartered boat excursion of the Lengthy Seaside harbor, Petersen shared his findings on Twitter. He defined some fast fixes, together with stacking boxes greater and construction a brand new railhead. Petersen’s thread was once briefly retweeted greater than 15,000 instances, together with via Coinbase billionaire CEO Brian Armstrong. Lengthy Seaside Mayor Robert Garcia despatched the checklist to his personnel; the town eased restrictions on stacking boxes day after today. Petersen’s telephone lit up with calls from policymakers like Gavin Newsom. Crews from Axios on HBO and 60 Mins requested him to steer them on their very own harbor excursions. For Flexport, it was once a advertising masterstroke, regardless that Petersen swears that wasn’t his intent. 

For many everybody else within the logistics trade, it was once exasperating. “When Ryan Petersen does his interviews, other folks within the business most often get disillusioned as a result of he has a tendency to simplify issues so much. He seems occasionally uninformed,” says Robert Khachatryan, who based the 55-person freight forwarder Freight Proper International Logistics in better Los Angeles in 2007. Container stacking had restricted have an effect on, Khachatryan says. Petersen’s bolder proposals, such because the introduction of a government-sponsored railhead depot, stay untouched. “There isn’t a silver bullet for this.”

The perception that Petersen hasn’t earned his stripes runs deeper than the entire just right press he will get. For years, skeptics have argued that Flexport’s instrument does little that you’ll be able to’t to find these days in competition’ choices giant and small. Stroll into the places of work of Flexport and Expeditors, a 40-year-old publicly traded freight forwarder with a marketplace cap of about $19 billion, then strip away the entire company trademarks and branding, and also you’d see that the operations appearance precisely the similar, they declare. 

Six years in the past, they had been most commonly proper. “That’s simply the truth of being a brand new corporation in this kind of giant, sophisticated trade,” says Ben Braverman, an established Flexport government and Petersen confidant. 

Consumers select Flexport now not as a result of Petersen reinvented the wheel however as a result of its one-stop instrument suite simplifies their lives. Take San Francisco–founded shoemaker Rothy’s, a Flexport buyer since 2017. Flexport manages the delivery of 25 merchandise from a manufacturing facility in China to 2 hubs in California and Kentucky and offsets their carbon footprint. Nevertheless it’s Flexport’s visibility equipment that let entrepreneurs and retailer managers to grasp when to be expecting new shipments that’s in point of fact treasured, says Rothy’s COO, Heather Skidmore Howard. “I’d give either one of us an A+ with regards to supply in a in point of fact difficult yr,” she says. 

Flexport is recently checking out a brand new freemium provider it’s going to release this yr, one that gives unfastened visibility, carbon monitoring and messaging to customers even though they don’t run freight with Flexport. Petersen additionally plans to construct out a achievement product that may determine high-priority items—say, for direct-to-consumer manufacturers—and send them quicker thru a digital “HOV lane.”

“Flexport is the definitive next-gen winner within the area, complete quit,” says David George, a growth-stage investor who co-led Flexport’s newest spherical on behalf of Andreessen Horowitz. “They’ve a lot of these techniques to win,” he provides. Petersen consents: “I name our gross sales procedure like enjoying Battleship. You don’t sink the battleship with one pin.” 

After all, the doubters nonetheless doubt. “Visibility is a way to an issue that shouldn’t exist,” says Adam Banks, the previous leader generation and data officer for Maersk, the arena’s second-largest ocean service, with $40 billion in annual income. To listen to him inform it, Maersk and its friends personal the boxes; they’ll need to personal the information too, now not give it as much as Petersen. Others query whether or not it’ll be Flexport that can win. One challenger with momentum is Chicago-based project44, a natural logistics records play which raised $420 million in January at a $2.6 billion valuation. A lot of people would relatively paintings with project44’s “Switzerland” relatively than a brash competitor like Flexport, CEO Jett McCandless argues. 

Petersen is used to the sniping via now. “Our business thinks I’m a clown, which I don’t thoughts,” he says. “I want to proceed to persuade them that I’m loopy in order that they don’t get their act in combination and compete with us.”

Correction: This tale has been up to date to mirror the right kind share of third-party logistics in comparison to U.S. gross home product, and to explain a Flexport buyer.


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